Updated 4/16/24

START MOVING LLC - TERMS & CONDITIONS

By engaging the services of Start Moving LLC and making the requisite deposit, you agree to comply with Start Moving LLC's Product and Services Terms & Conditions. It is essential to thoroughly review and understand all the terms and conditions outlined herein. You can find the latest version of our Product and Service Terms & Conditions on this page. The date of your deposit payment is subject to the terms and conditions in effect on the day of your payment. Please be aware that we retain the right to amend, substitute, or update any portion of these Terms of Service.

Start Moving LLC Product and Service Terms & Conditions, last updated April 2024.

Service Costs & Payment Terms

Deposit Payment:

• To confirm your moving date and moving services, a deposit equivalent to 10% of the estimated quote is necessary.

• All deposit payments must be made electronically via the secure payment link provided or over the phone. We accept major credit/debit cards, including MasterCard, AMEX, and Discover.

• Your deposit is fully refundable up to 1 business day before your scheduled moving day if you request a cancellation via email. Allow for a 5-day processing period for the refund. For instance, if your move is scheduled for Wednesday, cancellation by Monday afternoon will ensure a full refund of your deposit. Cancellations made on Tuesday or later will not be refunded. For moves scheduled on Saturdays and Sundays, the cancellation cutoff is close of business on Thursday to receive a full deposit refund.

• No refunds will be issued if you request cancellation on the day of your move or within 1 business day before the scheduled move date.

• In case of a postponed moving date, Start Moving LLC will refund your deposit 30 days from the postponed move date if you opt not to proceed with the move. The refund will be credited back to the original payment method. Should you choose to reschedule your move with Start Moving after the 30-day period, a new deposit will be required.

Outstanding Balance Payment:

• Your invoice's remaining balance is expected to be settled at completion of your move. For Long distance moves, the remaining balance is due prior to the unload. Start Moving LLC cannot proceed with your move until the outstanding balance has been paid.

• For Long Distance Inbound moves, the remaining balance of your invoice must be settled one business day before the beginning of your pick-up window. Start Moving LLC requires payment of the outstanding balance before proceeding with your move.

• We accept various payment methods, including cash, bank checks, and all major credit, Visa, and debit cards, for settling the remaining balance of your invoice.

• If you have opted to pay in cash or by check on the day of your move, you must inform Start Moving LLC in writing upon receiving your invoice or during the booking process.

• You are responsible for providing the total outstanding balance in cash or by check to the Start Moving LLC foreman upon their arrival. The moving process will not commence until payment has been received.

• Failure to make any outstanding payment may result in involving a third-party debt collector, potentially impacting your credit score.

Update Booking and Cancellations:

• To cancel your scheduled move and requested services with Start Moving LLC, a minimum notice period of 1 business day or 24 hours prior to your move date is required. This allows for a full refund of your deposit and helps avoid any additional penalties.

• If you need to reschedule your move date or requested services with Start Moving LLC, we ask for a minimum notice period of 1 business day before your originally booked move date. Failure to comply with these guidelines may result in penalties.

• Please be aware that peak periods may require additional notice for rescheduling. Any moving and storage services booked between the 25th and 31st of any month, as well as the 1st and 2nd of any month, are subject to a penalty of 100% of the total price if rescheduling or cancellation notice is not provided within 3 business days of the original move date.

Additional Charges:

• If, on the day of your move, you have more items than initially listed on your quoted and original inventory, you will receive an updated quote for moving the additional items. To proceed with moving the additional items, you must review the updated quote and agree to the additional moving fee.

• We allow for a discrepancy of up to +/- 5% in the inventory list on the day of the move. However, if there is a significant increase in the number of additional items not originally quoted for, our moving crew will inform you and contact a Start Moving LLC Sales Representative to propose adjustments to your quote.

• Payment for additional items can be made over the phone, and we accept all major credit, Visa, and debit cards. If payment will be made using cash or a bank check, it must be settled before the move commences. We cannot move your additional items until the additional item fee is paid.

• If parking is unavailable within 150 feet of the pickup and drop-off locations, an excessive carrying and pushing fee may apply, depending on volume and distance. The moving crew will notify you of this, and the moving consultant who booked the service will charge the additional fee accordingly, based on the volume of your move, with a maximum fee of $300.

• Payment of parking tickets is the responsibility of Start Moving LLC. In jurisdictions where customers can obtain parking permits before the move, Start Moving LLC will provide information on how to do so, typically for a small fee payable to the local government. This applies to areas such as New Jersey and Hoboken. The customer is responsible for fulfilling this requirement and completing the process with the appropriate local government authorities.

• If the drop-off destination was correctly provided at the time of booking, your guaranteed flat price quote includes fuel and mileage. However, for any additional 10 miles that Start Moving LLC has to travel to complete services not originally accounted for, an additional fuel and mileage fee will be applied.

Hourly Billing:

• For hourly services, Start Moving LLC requires a minimum commitment of 3 hours for 2 movers and 4 hours for 3 movers. We will not confirm or book hourly moving services that fall short of these requirements.

• Hourly labor moving services begin once our moving crew arrives at the pick-up location and initiates work. Work commences when they engage with the customer and start the moving process.

• If additional time is necessary to complete the hourly moving service, the customer will be billed for the extra time in hourly or 30-minute increments at the agreed hourly rate specified in the binding quote. Our standard hourly rate is $130 per hour with 1 truck and 2 movers.

• Payment for additional hourly moving fees and any other additional moving fees incurred during the move must be made via credit card over the phone with a Start Moving LLC sales representative before the completion of the moving service and signing of the bill of lading at the drop-off location or via our software.

• If our moving crew determines that extra time is required beyond the original quoted time frame, the customer is responsible for payment of those additional hours. While our team strives to complete services efficiently and safely, they cannot be held responsible for any additional hours or fees incurred.

• If the customer requests additional time beyond the original quoted time frame, they are responsible for the payment of those additional hours.

• Please note that hourly moving services are applicable only for local moves and are subject to Start Moving LLC's management discretion. Flat price quote moving services are the standard billing and moving service offered by Start Moving LLC. Hourly moving services do not apply to long-distance moves, storage move-ins or move-outs, or partial storage moves.

Promotional Codes and Discounts:

• At Start Moving LLC, promotional codes, discounts, and coupons are redeemable exclusively through our staff prior to finalizing your quote. Your quote will accurately reflect any applied discounts.

• Once you have received your finalized quote, promotional codes, discounts, and coupons cannot be applied retroactively. They must be utilized during the initial booking process.

• There's one exception: if you provide a comparable competitor quote, we may consider applying a discount. To qualify, email the competitor's quote with supporting documentation to Start Moving LLC. If the services offered are similar and the competitor's quote is valid, we'll endeavor to match or beat it. However, please note that we reserve the right to determine what constitutes a comparable quote and the extent of the discount provided.

• Please be aware that if you've applied an active promo code discount during the booking process, you cannot be considered a referral customer. Referral commissions are not applicable if a promo code and discount have been applied to your move. Consequently, you cannot claim a referral commission fee under these circumstances.

Cost of Service:

• The costs of our services are subject to change if the date or time of reservation is modified by the customer.

• Start Moving LLC requires 1 business day of notice for rescheduling and cancellation of moving materials delivery and pickup (boxes, bins, packing materials). Failure to meet these requirements will result in a penalty of $50.

• The total quoted cost of services includes blankets for furniture protection, it does not include additional materials such as boxes, shrink-wrap, and tape. Dollies for the duration of the move, fuel, mileage, and toll charges.

• Additional waiting time charges may apply if there are any delays caused by the customer or building management.

• The cost of service is subject to change if the customer adds additional items or services that were not originally quoted for in the original quote.

• If any flights of stairs are involved in the logistics of a move, a stair fee charge will be applied. If additional stairs at any destination were not originally disclosed by the customer to Start Moving LLC during the booking process, a stair fee charge will be applied for the additional stairs.

• For video estimates, the quote provided by Start Moving LLC for moving services is based on the items shown in the video quoting process and the inventory list agreed upon by the customer when booking their move. If additional items or services are added that were not quoted for in the original moving quote, the cost of service is subject to change.

• Start Moving LLC's flat price quote includes the wrapping, packing, and protection of basic furniture and large items such as TVs, dressers, and sofas. It strictly does not include the packing of household goods such as books, kitchen items, items in drawers, clothes, plates, or any miscellaneous household items that can fit into a box and were not listed on the quoted inventory list. The packing of such items is the responsibility of the customer to ensure their proper packing before the move date, unless the customer has elected for Start Moving LLC's packing service, which is not included in the flat price quote moving fee and will be charged as an additional service fee.

• If additional items are to be packed that were not included in the original quoted inventory list, these items will be charged for with an additional packing and moving fee.

Customer Responsibility and Expectations:

• The customer or their legal representative (with prior provision of power of attorney) must be present throughout the entirety of the move. If the client or their representative is absent, Start Moving LLC will not be liable for any claims.

• Prior to the move, all furniture must be emptied by the customer. This includes items such as dressers, drawers, fridge, and freezer. The only exception is if the customer has elected and is paying for Start Moving LLC's packing services. If packing services are chosen, the customer must ensure that perishable goods like food in the fridge and freezer are packed according to food safety requirements. Start Moving LLC will not be responsible for any sickness, damages, or death due to food poisoning.

• Customers are required to unplug any electronic components and items. Our moving crew will not handle the unplugging or installation of any electronic components.

• If customers opt to pack their own items, they must use durable boxes and appropriate packing materials suitable for transportation.

• Food and perishable items can only be moved locally in a box packed by the customer. Start Moving LLC is not liable for food safety. If packing services are chosen, the packing of fridge, freezer, and perishable goods must be done by the customer under food safety requirements.

• Pets and live animals will not be moved by Start Moving LLC. However, small to medium-sized live plants will be moved, with the customer responsible for providing accurate descriptions of plant size and weight during the booking process. The maximum height for plant moving is 200cm/6.5ft for local moving services only.

• Start Moving LLC will not load or move live pets, firearms, illicit substances, or chemicals under any circumstances.

• Live house plants within a reasonable size for human handling will be moved for local moves less than 250 miles. However, live plants will not be moved for long-distance moves of 250 miles or more, nor will they be moved into the storage facility, except under emergency storage circumstances.

• If customers pack their own fragile items, Start Moving LLC will handle them carefully but will not be responsible for breakage or resulting damage. Customers can opt for fragile items to be packed for additional insurance coverage, with charges for packing and materials applicable.

• Our moving personnel will move pianos, appliances, and items over 300 lbs if it can be done safely, at the discretion of the moving foreman.

• Customers must ensure that they have followed all federal regulations regarding their rights and responsibilities in moving situations, as provided by the Federal Motor Carrier Safety Association.

• In cases where Start Moving LLC is moving roommates, couples, or divorced couples with items for separate drop-off locations, the company will not be liable for missing items or items delivered to the wrong location. It is the responsibility of the clients to divide items and inform Start Moving LLC via their inventory list which items are theirs for delivery.

• Boxable items packed by the client must be placed in boxes durable enough to carry the weight of the contents, with each box weighing not more than 35 lbs.

• Start Moving LLC's standard service includes one setup option per item when placing items in the customer's new location. Multiple rearrangements of furniture and items at the customer's request are not included in the service.

Moving Insurance:

• Your belongings are covered with free basic coverage of $0.60 cents per pound per article (item) by default.

• Optional Declared Value Protection can be purchased through movinginsurance.com. Additional coverage with our third-party insurance company, movinginsurance.com, must be purchased at least 48 hours prior to the move and cannot be added on under any circumstances on the day of the move or afterward.

• It is the customer's responsibility to purchase this additional insurance. For high-value items, we strongly recommend purchasing third-party insurance, as our liability is limited to $0.60 cents per pound per item in case of damage or loss.

• Additional fees may be requested by Start Moving LLC if you opt for third-party insurance to ensure that our moving and packing supplies match the value of your items.

• We require a minimum of 3 business days for the creation of any wooden crate or bespoke packing containers for your valuables.

• Wooden and delicate items will be wrapped in blankets, while mattresses or textiles will be wrapped in shrink wrap for added protection during the move.

• Start Moving LLC is not liable for any insurance claims or damages filed by the customer for items that were already broken or damaged at the pick-up location. We reserve the right to photograph and document damaged items on the bill of lading at both pick-up and drop-off locations. Customers must acknowledge and sign next to these items, indicating they were already damaged before our services. If the customer refuses to sign the bill of lading, we cannot perform the moving services and will refund the customer.

• If any item of a furniture set is lost or damaged, payment/refund is only made for the contracted value of the damaged item, as per the valuation equation defined, not the entire set.